We offer a variety of frame types, including wooden, metal, and plastic materials suitable for different decor styles and personal preferences. What sizes and materials are available? Wooden (without mat) (black/white/- packing quantity: 1/2/3/4/5) (chestnut/oak/black oak/walnut-packing quantity: 3) (acrylic glass): 8*10 / 11*17 / 12*18 / 13*19 / 14*22 / 14*24 / 16*20 / 16*24 / 18*24 / 20*28 / 20*30 / 22*28 / 24*30 / 24*36 / 27*40 Metal (with mat) (black/gold) (tempered glass) (packing quantity: 1/3/6): 5*7 (4*6)/ 8*10 (5*7)/ 11*14 (8*10)/ 12*12 (8*8)/ 12*16 (8*12)/ 16*20 (11*14) Wooden (with mat) (black/white/black oak/walnut-packing quantity: 2/5) (5*7-16*20 is tempered glass, 16*24-24*36 is acrylic glass): 5*7 (4*6)/ 8*10 (5*7)/ 11*14 (8*10)/ 12*12 (8*8)/ 12*16 (8*12)/ 12*18 (11*17)/ 16*20 (11*14)/ 16*24 (12*18)/ 20*30 (16*24)/ 24*36 (20*30)

Yes, environmentally friendly, we have FSC and Sedex certification.

When choosing a frame, consider the size, tone, and display location of the photo. Generally, simple frames are more suitable for modern home decor, while complex or decorative frames may be more suitable for traditional or vintage styles.

Yes, we offer customization services for photo frames to meet your personalized needs. The customization process is designed to provide you with a unique product that fits your specific dimensions, styles, materials, and design requirements.

Standard orders are usually shipped within 3-5 business days after the order is placed. For custom orders, we may need additional days to create the frame. We hope to provide you with FRAMETALK frames as soon as possible. That's why we will do our best to quickly process your order so that you can take advantage of your frame as soon as possible. FRAMETALK offers free shipping for qualified orders of $30.00 or more, only within the United States and Canada. Delivery time is approximately 2-7 business days, and delivery time cannot be guaranteed. Delivery times may vary due to various environmental factors and carrier delays. Reminder: All orders will require approximately 12-72 hours of processing time.

Once an order is confirmed, it cannot be modified in any way. If you want to change the color or model, you need to cancel the original order before creating a new one. You can cancel your order within 24 hours of placing it. After this period, cancellation will no longer be eligible. If you need to cancel, please contact us by email.

We accept various payment options, including credit and debit cards, PayPal, and other online payment platforms.

Yes.

discount typically needs to be activated by registering for our email list or using a specific promotional code during the first purchase. We offer a loyalty program where customers earn points by purchasing products, participating in surveys, or referring new customers. Points can be redeemed for discounts or gifts in future purchases. We offer special promotions during specific seasons and holidays (such as Christmas, Thanksgiving, Mother's Day, etc.) including discounts, buy one get one free, etc. We offer volume discounts for customers who purchase large quantities of frames. We occasionally run limited-time discount promotions, which are usually announced through email, social media, or website notifications. We encourage customers to subscribe to our newsletter or follow our social media accounts to stay up-to-date with the latest discount information and promotions. If you have any questions about our discount policies or membership benefits, please feel free to contact our customer service team for more details.discount typically needs to be activated by registering for our email list or using a specific promotional code during the first purchase. We offer a loyalty program where customers earn points by purchasing products, participating in surveys, or referring new customers. Points can be redeemed for discounts or gifts in future purchases. We offer special promotions during specific seasons and holidays (such as Christmas, Thanksgiving, Mother's Day, etc.) including discounts, buy one get one free, etc. We offer volume discounts for customers who purchase large quantities of frames. We occasionally run limited-time discount promotions, which are usually announced through email, social media, or website notifications. We encourage customers to subscribe to our newsletter or follow our social media accounts to stay up-to-date with the latest discount information and promotions. If you have any questions about our discount policies or membership benefits, please feel free to contact our customer service team for more details.

If the frame you receive is damaged during transport, please contact our customer service within 48 hours of receipt and we will arrange for a free replacement or refund. Do not return damaged products without first speaking to a representative. Return shipping costs will not be refunded unless return authorization is granted. Photos of the damaged item will be required before a refund or replacement can be processed.

If you encounter technical issues while using our website, please contact our technical support team via email or phone, and we will resolve the issue as soon as possible.

We use industry-standard security measures to protect your personal and payment information, ensuring the safety and privacy of your data.

Use one of the many special organic glass cleaning products available on the market, along with a clean, soft cloth. This should keep your surface free from dust and fingerprints while maintaining clarity.

Hang the frames at eye level, which is typically the center point of the visual height on the wall, which is a standard used by galleries. Ensure an even spacing between the frames when displaying multiple frames in one area. Generally, a recommended spacing is 2 to 4 inches (5 to 10 cm).

Our frames are suitable for most walls, and we provide mounting brackets and hooks.

Yes, all our frames come with wall mounting accessories, and some offer desktop stands.

Yes, we support bulk purchases and corporate cooperation. Here are some of our featured services and advantages: 
1.Discounted prices For bulk purchases, we offer competitive discounted prices. The specific discount rate depends on the purchase quantity and product type. 
2.Customization services We offer customization services, including size, material, design, and brand logo customization, to meet the specific needs and brand image of the enterprise. 
3.Exclusive customer support Enterprise customers will receive exclusive customer support, including one-on-one consultation, order processing, and follow-up services, to ensure that every step of the process meets your needs. 
4.Fast production and logistics For large orders, we will prioritize production and shipping to ensure timely delivery within the scheduled time. 
5.Project collaboration We have an experienced project management team that can assist customers in providing professional advice and support throughout the project planning, design, execution, and maintenance process. 
6. After-sales service We provide long-term after-sales service and assurance, including product quality guarantee and necessary repair or replacement services.

Yes, our company actively participates in social responsibility projects and is committed to making positive contributions to society through various means. We use sustainable materials to produce frames, and strive to minimize the environmental impact of our production process. We have implemented a recycling program to recycle discarded frames and packaging materials, reducing waste. We collaborate with several charitable organizations and donate part of our sales revenue to support their activities. We also encourage our employees to participate in volunteer activities, and the company provides corresponding time and resource support. Through these activities, we hope to have a positive impact on society and encourage our employees and partners to join these efforts. We believe that by supporting social responsibility projects, not only can we help those in need, but we can also enhance our company's team spirit and social image.

Yes, we offer gift wrapping services. We understand that in gift-giving occasions, beautiful packaging can enhance the specialness of the gift, so we have specially provided a variety of gift wrapping options to meet the needs of different customers.

Customers can choose whether to add personalized greeting cards or labels, and we offer customized printing services for text to help you convey personalized blessings and messages.

Since each FRAMETALK product is individually handmade, we cannot offer blanket returns for change of mind. However, if for any reason you are not satisfied with your order, please contact us at XXXXX, and we will do our best to resolve the issue to the situation.

 

If you received the wrong product, and incorrect size or print，or your product was damaged in transit, please contact our customer service within 48 hours of receipt and we will arrange a free replacement or refund. Do not return a damaged product without first speaking with a representative. Return shipping charges will not be refunded unless the return is authorized. Photos of the damaged item are required before a refund or replacement can be processed.